Payment and Refund Policy
Last updated: 22 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital resources and course materials offered by showquelra through its website. The content focuses on stage presentation techniques including camera angles, lighting cues, audio checks and smooth workflows for entertainment formats. It covers paid access to Course A materials, subscription based learning modules and any associated digital downloads or streaming services. The policy does not extend to free trial content or third party tools that may be referenced within the resources.
Prices, Currencies, Taxes and Any Additional Charges
All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included in the stated price where applicable. No additional charges apply for standard access however premium support packages or extended access periods may incur extra fees clearly shown at checkout. Currency conversion fees charged by your payment provider remain your responsibility and are not controlled by showquelra.
Accepted Payment Methods, Payment Authorisation and Payment Security
We accept major credit and debit cards processed through secure third party gateways compliant with PCI DSS standards. Payment authorisation occurs immediately upon order submission. All transactions use encrypted connections and we do not store full card details on our systems. In the event of authorisation failure the order will not proceed and you will be notified on screen.
Order, Booking or Service Confirmation and When a Contract Is Formed
Upon successful payment you will receive an email confirmation containing order details and access instructions. A binding contract is formed when we send this confirmation. Until that point either party may cancel without liability. Access credentials are provided electronically and you should check the confirmation email arrives promptly.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations you have 14 days from the date of purchase to cancel if you have not started accessing the digital content. Once you begin streaming or downloading materials the cancellation right ends immediately. Subscriptions may be cancelled at any time but no pro rata refunds apply for partial periods except where required by law.
Refund Eligibility, Exclusions and Non Refundable Items or Services
Refunds are available only for unused digital access within the statutory cooling off period where you have not commenced use. Exclusions include any content already streamed or downloaded, promotional bundles and customised resources. Non refundable items also cover any ancillary services such as live webinars once attended.
The Step by Step Procedure and Information Required to Request a Refund
To request a refund email [email protected] with your order number, full name, and reason for the request. Include the date of purchase and confirmation that no content has been accessed. We will acknowledge receipt within two working days and may ask for further verification such as proof of identity to prevent fraud.
Inspection, Approval, Rejection and Notification of the Refund Decision
Our team will inspect the account activity to confirm no access has occurred. You will be notified of approval or rejection within fourteen days of receipt of a complete request. Rejection reasons will be explained clearly and you may appeal once with additional evidence.
Refund Method, Processing Time and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing typically takes five to ten working days although bank processing times may extend this to fourteen days. You will receive an email when the refund has been actioned.
Special Rules for Digital Content, Subscriptions, Services or Promotional Offers Where Relevant
Digital content is supplied immediately upon purchase and the right to cancel ends upon access. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers carry the same refund rules as standard purchases unless explicitly stated otherwise at the time of sale. No refunds apply to time limited access periods once commenced.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
Failed payments must be resolved within seven days or the order will be cancelled. Duplicate charges will be investigated and refunded where verified. Chargebacks are treated as disputes and may result in account suspension pending resolution. Suspected fraudulent activity leads to immediate order cancellation and reporting to relevant authorities without refund.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, UK GDPR or the Consumer Contracts Regulations. You retain the right to claim for faulty digital content or services not provided with reasonable care and skill regardless of this policy.
Contact Route, Policy Changes and Last Updated Date
For questions regarding this policy contact us via the form on our Contacts page or email [email protected]. We may update the policy from time to time and the current version will always be posted on the website. Changes take effect from the date of posting and your continued use constitutes acceptance. The address for written correspondence is 82 Wandsworth Bridge Road, London, SW6 2TF, United Kingdom.